We have a 30-day returns policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You also need the receipt or proof of purchase.
To initiate a return, you can contact us at firstname.lastname@example.org. Please note that returns must be sent to the following address:
Aardappelstraat 28, Beernem, 8730, Belgium
If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first submitting a return request will not be accepted. Please note that if your country of residence is not Belgium, the shipment of your goods may take longer than expected.
For any return questions, you can always contact us at email@example.com.
Inspect your order upon receipt and contact us immediately if the item is faulty, damaged or if you receive the wrong item so we can evaluate and rectify the issue.
Certain types Items cannot be returned, such as perishable items (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have any questions or concerns about your specific item.
Unfortunately, we are unable to accept returns on discounted items or gift cards.
The fastest way to make sure you get what you want is to return the item you have and once the return has been accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if goods are being shipped to the European Union, you have the right to cancel or return your order within 3 days for any reason without justification. As stated above, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.